return& refund policy

Return & Refund Policy

Welcome to Solvix Smart Solution. Customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Policy

We offer a 7-day return policy. You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and tags (if applicable).
- Be accompanied by proof of purchase (Order ID or receipt).

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. Kindly provide clear photos or videos of the item so we can review your request and offer an appropriate solution.

3. Non-Returnable Items

The following items are not eligible for return:

- Used or customer-damaged products.
- Items without original packaging or proof of purchase.
- Personal care products.
- Customized or personalized items.
- Gift cards.
- Clearance or sale items.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

For Cash on Delivery (COD) orders, approved refunds will be processed to your bank account or mobile wallet (NayaPay, JazzCash, or EasyPaisa) within 7–10 business days.

5. Exchanges

If you receive a defective or incorrect product, we will arrange a replacement, subject to product availability.

6. Return Request

To request a return or refund, please contact us:

Email: adnanjawed.pk@gmail.com

Return Address: Karachi, Pakistan. The complete return address will be shared after your return request has been approved.

Thank you for choosing Solvix Smart Solution. We appreciate your trust and look forward to serving you.